Messages and Discussions Center Allegro— Your eCommerce Communicator

Conduct conversations with all your customers from one place. You no longer need to switch between Allegro accounts to respond to customer inquiries and discussions.

Our communicator has all the essential features:

• browsing message threads from a selected account or all accounts at once,
• creating and sending replies to messages in Allegro discussions or from the Message Center,
• sending a request to end an Allegro discussion (special button),
• attaching multiple attachments to a message simultaneously,
• the ability to get reply suggestions from Chat GPT artificial intelligence,
• automatic message refresh (every 1 minute),
• the ability to manually refresh and load messages,
• highlighting unresolved and closed discussions in the thread list,
• filtering by discussion status (unresolved, closed, or in progress),
• filtering unread and unanswered messages,
• the ability to label messages (tags/categories) and filter by selected labels,
• the ability to add notes visible only to other team members,
• the ability to preview order details to which a purchase inquiry was sent,
• a clear and simple user interface designed for smartphone usage.
• the ability to reverse the order of messages - newest at the top or bottom of the page,
• the ability to change the Enter key behavior - send message or new line,
• employee accounts with a list of permissions for Niezbędnik Sprzedawcy functionalities,
• message statistics.

eCommerce Communicator Settings

You can configure our message handling tool's settings at this page.Below we present an example tool configuration.

Purchase Inquiry Order Preview

Notes for Team Members

Message Statistics

With our message statistics, you can easily check:

• the number of messages by hour,
• the number of messages by day of the week,
• the number of messages by day,
• the number of messages by message channel,
• the number of messages by message status.

Message Templates - Manage Your Own List

Create message templates that you can quickly use when responding to common questions.
For your time's sake, templates are sorted by most frequently used.

Artificial intelligence always at your fingertips

Click the icon , to get a reply suggestion generated by Chat GPT artificial intelligence.
Chat GPT-4 is the most advanced language model used for generating responses by artificial intelligence.
Below is an example of a response generated by artificial intelligence:

Before sending a response created by Chat GPT, you can review its content, make any necessary corrections, and then send it.

Planned Features

• searching messages by phrase,
• advanced filters e.g., messages with attachments, etc.,
• new message source channels: Amazon, eBay, and OLX.

FAQ — Frequently Asked Questions

If you have any questions, feel free to contact.