Sales Assistant > Allegro Ratings Assistant

Allegro Ratings Assistant - three in one

• Allegro Ratings Panel - for managing ratings (from all Allegro accounts in one place).
• Automatic messages requesting buyers to leave a rating.
  

  Example of an automatic message sent to a buyer who did not leave a rating:

  Good day,
  We hope you are satisfied with the order we fulfilled for you:
  - Etui do telefonu
  - Szkło do telefonu
  
  We would like to remind you that there is an option to leave a rating within 90 days of purchase on the website:
  https://allegro.pl/moje-allegro/zakupy/ocen-sprzedawce?orderId=7c0d50e0-aab6-11ec-9f73-ad0e6e55b4f0
  If you believe we do not deserve a positive comment, please contact us.
  Customer satisfaction is our priority, which is why we are eager to solve any problem.
  
  Best regards
  NS Store Support
• Automatic messages requesting the buyer to remove or edit a rating.

  Example of an automatic message sent to a buyer who left a low rating:

  Good day,
  we have noticed that you recently left a rating for an order placed on our Allegro account:
  - Etui do telefonu
  
  Description match: ★★★★★
  Customer service: ★
  Shipping cost: ★★★★
  Rating: I do not recommend.
  
  Could we know the reasons for such a rating?
  Perhaps we can help and increase your satisfaction with the purchase.
  With detailed feedback, we can improve customer service and the selection of products offered in our store.
  We also inform you that Allegro provides the ability to change the rating for an order on the website:
  https://allegro.pl/moje-allegro/zakupy/ocen-sprzedawce/5b365960-6b10-11ec-936f-935b7d54d7e4/edycja
  
  Best regards
  NS Store Support
• Automatic messages thanking for leaving a positive rating.

  Example of an automatic message sent to a buyer who left the maximum rating:

  Good day,
  thank you for leaving a rating for an order placed in our store on Allegro:
  - Zeszyt A5
  
  Description match: ★★★★★
  Customer service: ★★★★★
  
  We are glad that you are satisfied with your purchase at our company.
  Such reviews are very important to us and motivate us to work harder.
  
  Best regards and invite you to make additional purchases!
  NS Store Support

Statistics of the number and average of ratings

With the charts, you will immediately see the impact of Allegro Ratings Assistant on the number of ratings received from Buyers and the average number of stars.

Filtering and sorting offers

You have the ability to filter ratings:

• from all Allegro accounts or from a selected account,
• positive, negative, or all ratings,
• ratings whose average star rating does not exceed the selected number of stars.

You can also sort ratings by:

• type of rating (positive or negative),
• buyer's login,
• comment,
• sent request to remove a rating,
• reply to comment,
• order to which the comment was made,
• notes on the rating,
• rating date.

By default, ratings are sorted from newest to oldest. On the page, you can display up to 1000 ratings. You can review up to 20,000 ratings (Allegro API limit).

Allegro Ratings Assistant Settings

How do automatic rating requests work?

• if the buyer has already left a rating for the order, the request is not sent,
• orders from one day (depending on settings — 7, 14, 21, 28, 35, 42, or 70 days ago) are considered. If you need to send requests to all orders from the last 90 days contact us,
• the request is not sent for orders containing poorly rated offers (star threshold is set in settings),
• orders with returns reported or discussions initiated are skipped,
• in the message you can include a link to rate the seller and products or only rate the purchased products,
• the tool is automatically run once every 24 hours.

How do automatic requests to remove/edit a rating work?

• the request is sent when the average number of stars given by the buyer does not exceed the threshold set in the settings,
• the request is always sent in the case of a negative rating regardless of the number of stars given,
• ratings from the last 21 days are considered (time limit for removing a rating),
• the tool is automatically run once every 24 hours.

Automatic requests to remove a rating can be sent in two ways:

• regular message sent through Message Center,
• Allegro's special functionality "Ask for removal" - here the message content cannot exceed 500 characters and cannot contain special characters such as ★, therefore when choosing this option in settings, we recommend changing the message template.

Dynamic content templates for messages

Thanks to dynamic content message templates, you have the ability to:

• depend the content on the number of stars given for description, service, and shipping cost,
• set different message content for positive and negative comments,
• send rating requests only for orders containing offers with the specified ID or SKU,
• send an SMS requesting to leave or remove a rating,
• do not send a message if the buyer's login is on the specified list, or one of the order's offers has the specified ID or SKU.

In case of difficulties creating the required dynamic content response template, please contact us.

Notifications about the tool's performance

The assistant notifies you by email about all automatically sent messages — requesting rating and requesting rating removal. You can disable notifications in the tool's settings.

Everything in one place from all your Allegro accounts

In Seller's Essential Toolkit, you will not only handle customer inquiries and discussions, but also take care of buyers' final satisfaction and obtained ratings on your Allegro account.

What else Allegro Ratings Assistant gives us:

• Works in harmony with our eCommerce Communicator.
  By clicking the button Send message, will open a new message window in the eCommerce Communicator addressed to the buyer.
• Preview of the order for the submitted rating.
• Ability to send a request to remove a rating.
• Ability to send a response to a negative rating.
• Ability to add a note to each rating.
• Ability to sort the list of ratings, e.g., by average, rating type, buyer's login, date received.
• Automatic messages with dynamic content templates.

Send through Message Center or mail

In settings, you have the option to choose the method of sending messages:

• Message Center - the message will appear in the buyer's inbox and in the Message Center. Unfortunately, rating links will not be clickable.
• Our mail server - the message will appear in the buyer's inbox but will not be visible in the Message Center. Rating links will be clickable. The message will have an appropriate title.

FAQ — Frequently Asked Questions

If you have any questions, feel free to contact.