All messages in one place
Manage Allegro Message Center, Discussions and Complaints, email, Microsoft 365, Gmail, Facebook, OLX and Empik — across multiple accounts too. Work with all sources at once, or select a specific channel and account.
eCommerce Communicator
One inbox. Every channel. Full context.
Bring together messages from Allegro, email, Microsoft 365, Gmail, Facebook, OLX and Empik. Work across multiple accounts, reply faster and keep the order details alongside every conversation.
- Multiple accounts
- Order context
- AI and teamwork
Shared queue
Channels you already use
Allegro Messages
Discussions and Complaints
Email
Empik
Everything your customer service team needs
Explore features that streamline day-to-day message handling.
Filters, search and labels
Search by sender, login, subject and conversation content. Filter by status, reply, team member and ten custom labels; mark cases as read, unread or low priority.
AI-generated messages
Generate an editable GPT reply suggestion and translate individual messages. AI can also assign custom labels automatically.
Saved reply templates
Create, search, edit and delete custom templates, then insert them directly into your replies. Usage frequency helps you quickly find the content selected most often.
Order and complaint details alongside the conversation
Alongside the conversation, open the relevant Allegro or Empik order and, once integrated, BaseLinker too — with buyer details, delivery, invoice, payment, products, message to the seller and shipments. Handle Discussions and Complaints by selecting a repair, replacement, full or partial refund, or a reasoned rejection.
Team collaboration
Add internal notes that are hidden from customers and see who wrote every reply. The eCommerce Communicator links each thread to the team member handling it, keeps a change history and lets you filter team cases.
Message Statistics
Analyse messages by hour, day of the week, date, channel and status, and replies by team member. Download monthly Allegro summaries and the team report as CSV files.
Settings and notifications
Enable channels and accounts, use manual or automatic refresh, and configure the ‘In progress’ status, message order, sending with Enter, AI, BaseLinker and custom labels. Enable push notifications separately on each supported computer or mobile device.
Less switching
Resolve more cases in one place
Start a trial and try the eCommerce Communicator on the channels your team uses.
FAQ
Frequently asked questions
Clear, concise answers.
Can I manage several accounts and channels at once?
Yes. You can work with all active sources at once or narrow the queue to a selected channel, account or team member.
Can I start a new conversation?
Yes — via Allegro, email, Microsoft 365 and Gmail. Facebook, OLX and Empik can be used to reply in existing threads.
How do GPT and translation help with message handling?
GPT prepares editable reply suggestions, while the translation feature helps you quickly understand customer messages. AI can also assign custom labels automatically.
How do I get started, and what does it cost?
Create an account, connect the channels you use and activate the eCommerce Communicator. You can start with a 7-day trial, and you will always find the current price on our pricing.