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Allegro Discussion and Complaint Autoresponder

Automatically responds to new Allegro Discussions and Complaints before response time lowers service quality.

Try it for 7 days View pricing
  • 100% compliance with Allegro's Terms and Conditions
  • Multiple Allegro accounts

One tool. Three ways to respond.

Select a simple message, dynamic template, or a response prepared by AI based on the available context of the discussion and order.

Message in the discussion

„The package arrived damaged. I am sending a photo. What can I do now?”

New message from the Buyer in the Allegro discussion

  1. Simple response

    „Thank you for your message. We will review the report and respond as soon as possible.”

  2. Dynamic template

    „Thank you for sending the photo. We are checking the order and shipment status. We will get back to you with a solution during our team's working hours.”

    • Attachment
    • Working hours

  3. AI-generated response

    „We are sorry that the shipment arrived damaged. The attached photo shows a dented package and a damaged corner of the product. We will verify the report for this order and get back to you with further steps.”

    Response tailored to the content of the report AI can utilize data from discussions, orders, offers, and shipments.

Faster responses mean better sales quality and increased sales.

The autoresponder monitors new messages even when your team cannot respond immediately.

  • Increase the response speed to new messages in Allegro discussions and complaints.
  • Automate frequently repeated responses using dynamic templates.
  • You define the content of the message — you can use a static response, rules, or AI.
  • By default, the tool responds to every new message from the Buyer that the Seller has not answered.
  • You can limit operation to the first message from the Buyer or only outside of business hours.
  • The autoresponder can check messages every approximately 5 minutes.
  • After sending a response, it can notify you via email or SMS.
  • You can connect as many Allegro accounts as you need.

Full control in one panel.

Set the response range, operation outside of business hours, notifications, AI, and frequency of activation. Below you see a real application screen.

Discussion and Complaint Autoresponder settings in light theme

Content dependent on the type of inquiry and order.

With message templates, the content of the autoresponder's response can depend on:

  • Allegro Seller accounts related to the discussion or complaint,
  • number of messages in the discussion — for example, a different response each time,
  • the current hour — for example, an evening greeting 'Good evening',
  • content of the last message — for example, a separate instruction upon detecting the word 'complaint',
  • status of the order and shipment,
  • presence of an attachment in the last message,
  • detected language of the message,
  • other variables available in the template editor.

If rules are not needed, you can use simple static content.

Open template editor
Discussion and Complaint Autoresponder dynamic template editor in light theme

Allow AI to respond for you.

With a single setting, you can enable responses generated by Chat GPT. The model can analyze the content of the conversation and the available context of the inquiry to respond more accurately than a regular automated message. We use the most advanced model GPT-5.6-sol.

  • Precise responses thanks to enhanced context.
  • Order, listing, reason for discussion, shipment status, and tracking number data.
  • Artificial intelligence recognition of images attached by the Buyer.
  • Custom information, rules, and instructions in the AI context dynamic template.
Set additional AI context

Functionality check

Information about sent responses from the Autoresponder can be found in the notifications. You can check when the tool provided a response.

The tool is monitored and resistant to response loops, blocked messages, and transient Allegro errors.

Open notifications
History of automatic responses from the Discussion and Complaint Autoresponder in light theme
The actual history of automatic responses sent in Discussions and Complaints on Allegro.

First launch without losing important inquiries.

During the first launch, the Autoresponder checks overdue discussions and complaints without responses from the period considered when calculating quality metrics. Automatic responses prevent further deterioration of these metrics. On subsequent launches, it checks new messages according to the chosen frequency.

Why should you use our Autoresponder?

Combining simple configuration with the capabilities needed for daily handling of Allegro discussions and complaints.

  • The first Allegro Discussion Autoresponder in Poland, developed since July 2019.
  • The ability to respond using AI Chat GPT.
  • A solution proven by thousands of users.
  • Transparent pricing with no extra charge for each additional Allegro account.
  • Simple use — connect Allegro accounts and turn the tool on with a switch.
  • The tool is continuously developed and monitored 24/7.
  • Resilience against looping, blocked messages, and temporary Allegro errors.
  • Guaranteed maximum timeliness and response time rates.
  • Notifications about disconnected Allegro accounts and expiring access.
  • Templates for intelligent and dynamic responses.
  • Wide range of configuration for operational behavior.
  • Email and SMS notification options for new messages.
  • Encrypted SSL connection and authorization through the Allegro API.
  • Data scope limited to information necessary for the tool's operation and response history.
  • Money-back guarantee up to 30 days from purchase if not satisfied.
  • Support from our team in configuring and using the tool.

According to Allegro, we will provide you with the highest sales quality

In the presented listing of certified Allegro integrators, as many as 93% Sellers using the Seller's Essentials are among the highest-rated. This is the highest score in the ranking of certified integrators — confirmation that our solutions help ensure the best sales quality on Allegro.

See certified Allegro integrators
Overview of Allegro partners in a light theme, where Niezbędnik Sprzedawcy achieves the highest score of 93 percent among the highest-rated Sellers
Niezbędnik Sprzedawcy compared with certified Allegro integrators.

We care about your privacy

Connection to Allegro is done via an authorized API. Messages are checked in real-time; the history of actions records the data needed to verify responses, such as sender and event time.

SSLEncrypted connection APINo email password required NO DATAWe do not save messages

Frequently Asked Questions.

Key information before launching the first automatic response.

Do you have another question? Write to us
What messages does the autoresponder respond to?

For new messages from Buyers in discussions and complaints on Allegro, which the Seller has not responded to. By default, it reacts to every such message, and in the settings, you can limit it to the first message in the conversation.

How often are new messages checked?

Depending on the settings, the tool can run approximately every 5, 15, 30, or 60 minutes. Upon the first run, it also checks for overdue discussions and unanswered complaints from the period considered when calculating quality metrics.

Can I respond only outside of working hours?

Yes. In the settings, you can enable responding only outside of the working hours saved for the company.

What might the dynamic response depend on?

Among other factors, it may depend on the Allegro account, the number and content of messages, the current time, the status of the order or shipment, the presence of an attachment, and the detected language.

Can AI use images and order data?

Yes. AI can recognize images attached by the Buyer and utilize the available context, such as the offer data, order details, reason for the discussion, shipment status, and tracking number.

How do I get started, and what does it cost?

You can find the current cost of the tool in pricing. You can start with a 7-day trial period.

  1. Create a free account with Niezbędnik Sprzedawcy.
  2. Activate the tool in the store or during the trial period.
  3. Connect Allegro accounts in the integration settings.
  4. Enable the Discussion and Complaint Autoresponder in the automation settings.
  5. Set the response content and other action options.
Is using the tool in compliance with Allegro's terms and conditions?

Yes. The tool operates through an API provided by Allegro to enhance sales efficiency. The response content you set should comply with Allegro's regulations.

How to enable responses through Chat GPT?
  1. Launch the tool according to the instructions above.
  2. Enable the ‘Allow artificial intelligence (Chat GPT) to respond’ option in tool settings.
  3. Configure additional AI response context in dynamic template.
  4. If necessary, top up funds for Chat GPT tokens in the Niezbędnik Sprzedawcy store.
Related tool Allegro Message Autoresponder Older version Autoresponder operating through mailboxes

Enable the Discussion and Complaint Autoresponder and sleep peacefully.

Start the trial period and check the functionality on your own Allegro account.

Try it for 7 days Go to settings