Discussion and Complaint Autoresponder Allegro

Discussion and Complaint Autoresponder Allegro will help you increase the relevance position of your offers Allegro:

• Increase the response speed to new messages in discussions and complaints Allegro.
• Automate responses to frequently asked questions (dynamic response templates).
• With automated messages, you will be among the top Sellers with the best Customer Service.
• The higher your sales quality metrics, the greater the visibility of your offers.
• You define the content of the automatic message. By default "Thank you for contacting us. We will respond as soon as possible.".
• You can enable responding through artificial intelligence (Chat GPT AI).
• The tool checks for new messages in discussions and complaints even approximately every 5 minutes. You can change this frequency.
• The Autoresponder replies to new messages in discussions/complaints and notifies you by email.

How it works

Discussion and Complaint Autoresponder Allegro by default replies to every new message from the Buyer in a discussion/complaint to which you have not responded. In tool settings you can change this behavior so that the Autoresponder replies only to the Buyer's first message in a discussion/complaint.

Upon first activation, the Autoresponder considers messages from the last three days. Subsequently, it processes messages that have appeared since the last activation (every half hour, with the ability to change the activation interval to as little as 5 minutes).

Wide range of configuration options for the Discussion Autoresponder's operationAllegro

Ability to set dynamic responses

With message templates, the content of the autoresponder's responses can depend on:

• the Allegro Seller account (login) that the discussion/complaint concerns,
• the number of messages in the discussion/complaint (e.g. a different reply each time),
• the current hour (e.g., in the evening hours, greet with 'Good evening'),
• the content of the last message (e.g., if the word 'complaint' appears in the content, respond by describing the complaint process),
• the order shipment status (different responses for canceled, in-progress, and shipped orders),
• the presence of an attachment in the last message (thank in the response for the sent file),
• detected language of the message,
• many other variables, described on the response content configuration page.

Watch a video showcasing examples of using dynamic messages.

Of course, if you don't need automation of responses on your behalf, you can use regular static content.

Allow artificial intelligence to respond for you (Chat GPT)

You can choose three language models: GPT-5.5, GPT-4o or GPT-4.

Below is a sample conversation with a bot using an economical language model GPT-3.5 Turbo:

Below is an example of image recognition by a language model GPT-5 in our autoresponder:

• precise answers, thanks to an extensive response context (e.g., order data, offers, reason for the discussion, shipment statuses, package tracking numbers, etc.),
• recognition by artificial intelligence of images attached by the buyer,
• the ability to set additional response context in a dynamic template.

Why should you use our Discussion and Complaint Autoresponder Allegro?

• #1 in Poland — the first Discussion Autoresponder Allegro (developed since July 2019),
• the ability to respond through artificial intelligence (Chat GPT),
• verified by thousands of users,
• transparent pricing, no additional fees, e.g., for connecting additional Allegro accounts,
• easy to use — simply connect Allegro accounts and activate the tool with a toggle,
• constantly developed,
• monitored 24/7,
• loop-resistant, message blocking, potential Allegro errors,
• gwarancja 100%% wskaźników jakości terminowości i czasu odpowiedzi,
• notifications about disconnected Allegro accounts and expiring licenses,
• smart response templates,
• wide range of configurations,
• 100%% bezpieczeństwa (SSL, połączenie przez API Allegro),
• respecting your privacy (we do not store messages, only check them on the fly),
• in case of dissatisfaction, the possibility of a refund within 30 days from the date of purchase,
• telephone support from 8:00 to 18:00, 7 days a week.

Try it free for 7 days

FAQ - Frequently Asked Questions

If you have any questions, feel free to contact.